Quake Live Detailed Quick Updates
- Views: Date: Feb 28 2009 05:54:25
- KeyWord: Quake Live, Updates
- Summary: It's been 24 hours since opening QUAKE LIVE and we wanted to provide a quick update on the hot topics.
Quake Live Detailed Quick Updates
The official press release is as below:
It's been 24 hours since opening QUAKE LIVE and we wanted to provide a quick update on the hot topics. First, we really appreciate the positive feedback from everyone that's making it through, but also understand the frustration of waiting in line.
Obviously, the biggest factor we've had to deal with is the overwhelming number of people that have visited the site, and in nearly all cases encountered a large list of people ahead of them in the queue. Couple points on this:
1. We obviously didn't intend for tens of thousands of people to have to wait in the queue, but it was put in place for a reason, and that was so once you made it to the site, it still performed fairly well and didn't crash under heavy loads, which for the most part has worked well. We apologize for the frustration a line causes, but it will be in place until we can scale and optimize our back-end to accommodate "everyone." This is our top priority right now and when we get to that point, there will be no queue. You can certainly trust us on this - for a game funded by advertising revenue, we don't want a queue keeping you out anymore than you want it.
2. As mentioned in the developer notes post, it's was very difficult to estimate how many people to expect when opening this. There are so many things that can affect traffic to a site, and like many online games or services during launch, we got slammed. We also had a number of hardware and software issues that we're still working through. It's important to at least note that we're trying to walk a fine line with this project, in that we're running a backend system more like an MMO than a FPS; but we're not charging you $60 up front to help offset our costs or charging a monthly fee to play. Hopefully, it then makes sense to everyone that we need to be responsible with the costs of our infrastructure and grow or optimize as demand warrants. We're in this process now.
3. We had a few bugs in the queue that caused a number of issues. Most of these have been addressed and the queue should be running more efficiently and reliably, including not kicking you back to the queue after downloading the plug in.
Because of the heavy load on our backend systems and software, we were having a number of players who would have to repeatedly play the match against Crash before it would allow access to the site. One aspect of this problem is specific to launch in that EVERYONE needs to play that - moving forward, there will be far more people that already have an account and go straight into the website.
**IMPORTANT** For the short term - in an effort to minimize people needing to play the training match over, we've disabled the "reporting" of all games other than training games into the database. This will effectively make all games that you play online "un-ranked" and stats will not be collected, but will ensure that the training game reports get through. We will return to normal stats reporting as soon as possible.
Another issue with having a huge influx of players registering is sending the confirmation emails. We've seen reports of players waiting several hours for your confirmation email. What happens here is that when we send massive amounts of email, the mail providers like gmail and yahoo (two of the most popular for our players) throttle the amount of mail that they will let us send through their system. So, our system has sent your emails, but they are basically sitting in their own queue and released to you as your mail provider sees fit. These problems will improve after the initial rush of unregistered players, and we will continue to improve that system.
We are aware that the password recovery system is not functioning and we are working to fix it as soon as possible.
Everyone here appreciates your patience during these early days of opening the site. We've seen a lot of terrific "reviews" of the site and game from those that have made it through the queue and hope that everyone remembers that we want you in the game as bad as you want to be there - so we're working hard on all of the above and will continue to keep you updated.
The QUAKE LIVE Team
About QUAKE LIVE: Created by id Software as an all-new way to deliver the excitement and energy of first-person multiplayer action to a broader audience than ever before, QUAKE LIVE offers game players of all skill levels a totally free and easily accessible multiplayer game and community through a single website at quakelive.com.
For more details: QUAKE LIVE Feature
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